…to get the first negative comment about “I love my UTMB Care Giver because…” It came indirectly, from someone whose beloved doctor is hitting the trail. I understand the cynicism, feel your pain in more ways than you may realize. Even when things are perfect and great, people move on, following promotions, opportunities, spouses or family, the “dream” job. But when there’s unrest, that departure magnifies, becomes more symbolic, seems preventable, makes us feel more angry. So along comes this vehicle to highlight some of the good stories, the good guys and gals at all levels in our hospitals and clinics, and it seems like whitewash. But here’s why, from my perspective, it’s not.
I respect my disgruntled colleague’s right to feel ticked off. I’ll lament alongside him the loss of any good person. Presumably, the reason he’s upset is because he’s gotten great care, made a bond, with this person that’s leaving. A lot of those people providing great care are still around, putting in a tremendous effort, demonstrating skill, compassion, maintaining and restoring health. Now more than ever, I feel they deserve a pat on the back, a well-earned thanks from us, the people they serve, and in some cases, save. And that’s what this is about: Thanks. It’s genuine. The stories are heartfelt and from real people. Reading them is often the highlight of my workday, and I look forward to sharing more of them with you. As for my friend, maybe this humble effort might provide some ideas about his next provider?