…But I’m glad it’s Friday. I’m always glad when it’s Friday. I’ve posted this week’s news highlights. UTMBintheNews.Dec152007.pdf
It’s been gratifying and heartwarming to see some of the stories coming in off “I love my UTMB Care Giver because…” I’ve posted some examples of what people have sent in for you to peruse.
I heard a rep from Press Ganey talking to the clinical folks about our scores, which have been generally good all summer and continue to rise. She said a few things that really stuck with me. One was the impact and importance of the “simple things”–like smiling and being friendly–on a patient’s experience and subsequent satisfaction. Another was the correlation between satisfied employees and satisfied patients. I recall that one of the luxury hotel chains used to say that its primary interest was keeping its employees happy. They reasoned that if employees were happy, the guests would be happy, and if the guests were happy, then the shareholders would be happy. I think that’s a lesson we can all take to heart.
Hope everyone has a great weekend. I’ll be on the water, carving my way through this fog.